Mom has been coughing for days. So, we took her to this clinic in Sungai Siput, further up from Ipoh.
She said, it would be a quick one, so she and my brother went down while dad and I waited in the car.
Firstly, the drama started when my brother came to the car to take his driving license.
My mom doesn't carry her original IC, instead, she carries along the photostated copy.
Then, we realised it was taking quite long.
My brother came to the car, asking for extra money, complaining how expensive it was - RM105.
Just for cough you know.
I damn mm kam yuen, stormed out of the car and went straight into the clinic, demanding a breakdown of the charges.
The nurse kept insisting that the total amount was RM105 and that we should pay.
So, I kept insisting I want to see the breakdown before paying.
After arguing back and forth, she roughly scribbled on piece of paper:
RM35 - Consultation Fee
RM35 - Injection
RM35 - Medicine
KNN... my mom and I were both so pissed.
First of all, he refused to accept my mom's VALID photostated IC, instead, he demanded my brother's driving license first before he could see her. I was furious when I knew about this, because it has been stated clearly in the papers that photostated IC is a valid document now. And SINCE WHEN DO YOU NEED TO SURRENDER YOUR IC / DRIVING LICENCE TO SEE A DOCTOR? THE MOST IS DURING REGISTRATION AND IT WILL BE GIVEN BACK TO YOU!
Secondly, my mom argued that since he wasn't a specialist he has no right to charge a consultation fee.
Even so, there was a list of guidelines on the consultation fees on the clinic board stating:
- Minor RM15
- Intermediate RM 25
- Major RM 35 - 75
My mom was just having a cough and how could it possibly be a MAJOR consultation? Tell me what's minor then?! And fuck, tell me la... cough needs injection ah?
So, we were arguing back and forth - mom refusing to pay unless he reduced it to RM15 on the consultation fee while he refused to give us back my brother's driving license!!! KNNCCB!
So, told my dad to get a policeman over. It was only right to do so because he had no right whatsoever with-holding my brother's driving license. I rationalized this with my mom, right from the start, the blardy cibai of a doctor already planned to con us. My mom was the patient, why should he be holding my brother's driving license instead?!?
While waiting, mom went next door and asked the fellas about this doctor, and they even asked her why did she go and see him instead of the one opposite the road??? Said something about this doctor charging super expensive. There you go.
15 min later, dad came with a Malay policeman and an Indian plainscloth detective. To ease with the communication flow it seemed, since the doctor was an Indian. The Policemen went in and talked to the doctor and mom and dad joined in later. The policeman screwed some sense into him and it reached a point when the doctor said, ok he accepts the RM80.
Then you know what happened? He shouted at my mom, asking her to "GET OUT OF MY CLINIC! I DON'T WANT TO SEE YOUR FACE HERE ANYMORE. EARLY MORNING YOU ARE GIVING ME THIS KINDA PROBLEM!" All these infront of the policeman somemore.
My mom lagi la. SHE MELETUP! She shouted back at him saying how could he be so UNPROFESSIONAL and how could he treat a patient like that. I was observing the policeman and righto, he was nodding his head.
We got the medicine, and our RM20 change back and while walking back to our car with the policeman, we could hear the cibai doctor shouting some cibai nonsense which I couldn't comprehend. Told him, it wasn't right of him to withhold my brother's driving license and that it wasn't the money or that we couldn't afford to pay but more of the feeling of being conned to fork out RM105 for a cough check-up while in KL, it's only half the price.
POLIKLINIK AMAN
9, Taman Heawood, 31100 Sungai Siput, Perak
Dr N. Kanapathy
AVOID AT ALL COST
